Refund policy

Return & Refund Policy

We want you to love your Nova Pavelle purchase. If for any reason you are not completely satisfied, you may request a return within 15 calendar days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be:

Unworn and unused
In the same condition in which it was received
In its original packaging
Returned with any tags or accessories included with the order

Proof of purchase is also required.

To request a return, please contact us at novapavelle@gmail.com before sending your item back.

Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other personal reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible. In these cases, Nova Pavelle will work with you to resolve the issue and will cover reasonable return shipping costs when a return is required.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if your item is damaged, defective, or if you received the wrong item.

Please include your order number and photos of the item so we can review the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for:

Items that show signs of wear or use
Personalized or custom-made items
Gift cards
Items specifically marked Final Sale

For hygiene reasons, pierced earrings are eligible for return only if they are unworn, unused, and in their original packaging.

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges at this time.

The fastest way to receive a different item is to return the original item according to this policy and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at novapavelle@gmail.com.