Frequently Asked Questions

Find answers to the most common questions about our products, shipping, returns, and jewelry care.

What materials are your jewelry made of?

Our collections include carefully selected pieces made from premium materials such as stainless steel with PVD gold plating, sterling silver, and other high-quality finishes, depending on the product.

Will my jewelry tarnish?

With proper care, our jewelry is designed to maintain its beauty for a long time. To extend its life, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals.

How should I care for my jewelry?

Store your jewelry in a dry place, avoid contact with chemicals, and gently clean it with a soft cloth after wearing.

Do you ship internationally?

Yes. We currently ship within the United States and plan to expand to additional countries in the future. Shipping options and delivery times are shown during checkout.

What is your return policy?

We accept returns within 15 days of delivery for eligible items in their original condition. Please visit our Return Policy page for complete details.

How can I contact Nova Pavelle?

If you have any questions, please visit our Contact page or email us. We're always happy to help.